Billing Terms and Conditions
Last updated: 13 August 2026
These Billing Terms and Conditions explain how payments, prices, billing information, payment authorisation and refunds are handled for purchases made through cazuc.com.
By placing an order with Cazuc, you agree to these Billing Terms and Conditions together with our Terms of Service, Refund & Return Policy, Shipping Policy and Privacy Policy.
1. Currency
All prices displayed on cazuc.com and all payments processed through our store are in Pounds Sterling (GBP / £), unless clearly stated otherwise.
Customers are responsible for reviewing the total order amount displayed at checkout before submitting an order.
2. Product Prices
We aim to ensure that all product prices displayed on cazuc.com are accurate and up to date.
The price charged for a product will be the price shown at checkout when you submit your order, subject to the correction of obvious pricing errors.
Where applicable, prices will include taxes that we are legally required to include or collect.
Any mandatory charges applicable to your purchase will be clearly disclosed before you complete your order.
3. Shipping Charges
Cazuc currently offers free standard shipping on eligible orders delivered within our supported UK delivery area.
There is therefore no standard delivery charge added to eligible orders at checkout.
We currently do not deliver to:
- Northern Ireland;
- Channel Islands;
- Isle of Man; or
- Highlands and Islands locations outside our supported delivery area.
4. Accepted Payment Methods
We accept payment methods made available through our checkout, which may include:
- American Express;
- Apple Pay;
- Diners Club;
- Discover;
- Google Pay;
- JCB;
- Mastercard;
- PayPal; and
- Visa.
The payment methods available to you at checkout may vary depending on your device, browser, payment provider or other technical factors.
5. Payment at Checkout
Payment is required when you place your order through cazuc.com.
Before submitting your order, you will be shown the total amount payable and will have an opportunity to review your order and correct information where appropriate.
By completing checkout and submitting your order, you confirm that:
- You agree to pay the total amount displayed;
- The billing and payment information you provide is accurate;
- You are authorised to use the selected payment method; and
- You authorise the applicable payment provider to process the transaction.
6. Payment Processing
Payments made through our website are securely processed through Shopify and/or third-party payment service providers.
Depending on the payment method you select, your transaction may be processed by the relevant card network, digital wallet, PayPal or another authorised payment provider.
Cazuc does not normally receive or store your complete card number, card security code or full payment credentials.
Payment providers may process your information in accordance with their own terms, privacy policies and security procedures.
7. Payment Authorisation
All orders are subject to successful payment authorisation.
Your payment provider may perform security checks before approving a transaction.
We may be unable to process or fulfil an order where:
- Your payment is declined;
- Your payment provider does not authorise the transaction;
- The billing details cannot be verified where verification is required;
- The transaction is identified as potentially fraudulent or unauthorised; or
- Additional payment verification is reasonably required.
8. Declined or Failed Payments
If your payment is declined or fails, your order may not be completed or processed.
A payment may be declined for reasons determined by your bank, card issuer or payment provider.
If a payment fails, please verify that:
- Your payment details are correct;
- Your billing information is accurate;
- Your selected payment method is valid;
- Sufficient funds or credit are available; and
- Your bank or payment provider has authorised the transaction.
If you continue to experience payment problems, please contact your bank or payment provider or contact Cazuc for assistance.
9. Billing Information
You are responsible for providing accurate and complete billing information when placing an order.
This may include:
- Your full name;
- Billing address;
- Email address;
- Telephone number where required; and
- Any other information reasonably necessary to process the transaction.
Incorrect or incomplete billing information may result in payment failure, verification requests, processing delays or cancellation of the order.
10. Payment Security and Fraud Prevention
To protect our customers and our business, payments may be subject to automated or manual fraud-prevention and security checks.
Where reasonably necessary, we or our payment providers may request additional information to verify:
- The identity of the customer;
- The billing information;
- The payment method; or
- The legitimacy of the transaction.
We may delay, refuse or cancel an order where we reasonably believe that a transaction may be fraudulent, unauthorised or otherwise presents a security risk.
Any personal information used for fraud prevention will be handled in accordance with our Privacy Policy and applicable data protection law.
11. Payment Surcharges
Cazuc does not charge customers an additional fee simply for using the consumer payment methods offered through our checkout.
The amount you are required to pay will be clearly displayed before you complete your order.
Your own bank, card issuer or payment provider may impose charges independently of Cazuc, such as currency conversion or account-related fees. Any such third-party charges are governed by your agreement with that provider and are not charged by Cazuc.
12. Pricing Errors
Although we take reasonable steps to ensure our pricing is accurate, errors may occasionally occur.
If we identify an obvious pricing error before your order is dispatched, we may contact you and:
- Provide the correct price and ask whether you wish to continue with the order; or
- Cancel the affected order and issue a full refund if payment has already been taken.
We will not substitute a different price without informing you where your agreement is required.
Nothing in this section affects your statutory consumer rights.
13. Promotions and Discount Codes
From time to time, Cazuc may offer discount codes, promotional prices or special offers.
Any conditions relating to a promotion will be displayed with the relevant offer where applicable.
Unless otherwise stated:
- Discount codes must be entered before completing checkout;
- Only eligible orders will receive the advertised discount;
- Discounts cannot normally be exchanged for cash;
- Only one promotional code may be used per order unless otherwise stated;
- Promotions may be subject to expiry dates or product restrictions; and
- A promotion may not be applied retrospectively after an order has been completed.
Any discount applied will be shown as part of the order total before payment is completed.
14. Order Confirmation
After successfully placing an order, you will normally receive an order confirmation electronically.
The confirmation may contain information including:
- Your order number;
- Products ordered;
- Amounts paid;
- Delivery details; and
- Other relevant order information.
Please review your order confirmation and contact us as soon as possible if you identify an error.
15. Duplicate Charges
If you believe that you have been charged more than once for the same transaction, please contact us at:
Please provide your order number and sufficient information to allow us to investigate the transaction.
Where a duplicate charge attributable to Cazuc or our payment processing has occurred, we will take appropriate steps to correct it.
16. Order Cancellation and Payments
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
We will try to cancel the order before it is processed or dispatched.
If an eligible order is cancelled after payment has already been processed, an appropriate refund will be issued in accordance with our Refund & Return Policy and applicable UK consumer law.
17. Refunds
Eligible refunds are normally issued to the original payment method used to make the purchase, unless another method is expressly agreed and legally permitted.
Our normal refund processing time is within 7 business days after inspection of an eligible returned item.
Where applicable UK consumer law requires a refund within a particular statutory timeframe, that legal requirement will take precedence.
Once we issue a refund, your bank, card issuer or payment provider may require additional time to credit the funds to your account.
These external processing times are outside Cazuc's control.
For full information about refunds and returns, please review our Refund & Return Policy.
18. Refund Amounts
The amount refunded will depend on the circumstances of the return or cancellation and your rights under applicable law.
Where a full refund is due, we will refund the amount required under our Refund & Return Policy and applicable UK consumer law.
No restocking fee is charged by Cazuc.
19. Chargebacks and Payment Disputes
If you believe there is a problem with a payment or order, we encourage you to contact us first so that we can investigate and try to resolve the matter.
You may contact us at:
Nothing in this section prevents you from exercising any rights available through your bank, card provider, payment provider or applicable UK law.
20. Taxes
Prices and charges presented to customers will be displayed in accordance with applicable UK pricing and tax requirements.
Where Cazuc is required by law to collect or account for a particular tax, the applicable amount will be reflected in the price or checkout information as legally required.
We do not add undisclosed mandatory charges after you have submitted your order.
21. No Recurring Billing
Unless a product or service is clearly identified otherwise before purchase, orders placed through cazuc.com are one-time purchases.
Cazuc does not automatically enrol customers into recurring payments or subscriptions through an ordinary product purchase.
No recurring charge will be created without the customer's clear agreement.
22. Changes to Billing Terms
We may update these Billing Terms and Conditions from time to time to reflect changes in:
- Our payment methods;
- Our checkout system;
- Our business practices;
- Applicable laws or regulations; or
- Payment service provider requirements.
Any updated version will be published on cazuc.com with a revised "Last updated" date.
Changes will not retrospectively remove rights that have already arisen in relation to an existing order.
23. Your Statutory Rights
These Billing Terms and Conditions operate alongside your statutory rights under applicable UK consumer law.
Nothing in these terms is intended to exclude, restrict or replace any consumer rights that cannot legally be excluded.
If any provision conflicts with a mandatory statutory right, the applicable statutory right will take precedence.
24. Contact Us
If you have any questions about payments, billing, charges or refunds, please contact:
Store Name: Cazuc
Email: info@cazuc.com
Phone: +44 740 361 0439
Head Office: 7 Mount Hill, Halstead, Essex, CO9 1AA, United Kingdom
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT)
Response Time: We aim to respond to all inquiries within 1-2 business days.