Frequently Asked Questions

1. How long will it take to receive my order?

  • Handling time: 1–2 business days
  • Transit time: 6–8 business days
  • Estimated delivery time: 7–10 business days.

2. Do you offer free shipping? Yes, we offer free shipping for orders in the United Kingdom.

3. Where is Cazuc located? Cazuc is a UK-based home decor store.

4. What if I receive a defective product? If you receive a defective item, we will replace it at no cost. Contact us within 48 hours of delivery with photos to initiate a return.

5. Can I cancel my order after it's placed? Yes, you can cancel your order within 24 hours of placing it. Please contact us as soon as possible.

6. What is your return policy? You have 30 days from delivery to return a product. Full details can be found in our return policy page.

7. When will I get my refund after returning a product? Once your return is received and inspected, your refund will be processed within 7 days to your original payment method.

8. How can I contact customer support? Reach us anytime via our Contact Page or email us at info@cazuc.com

9. Do you ship internationally? No, we currently only ship within the United Kingdom.

10. Do you have a physical store location? No, we operate online-only to keep costs low and selection broad.

11. Can I place a bulk order? Yes, please reach out to our customer service team for bulk order inquiries.

12. Do you accept exchanges? We don't accept exchanges. The fastest way to get the item you want is to return your current item and place a new order for your preferred choice. Once your return is processed, you can purchase the new item separately.

13. How can I track my order? After your order ships, you'll receive a tracking number via email. You can track your order at: https://cazuc.com/apps/track123

Contact Information

Store Name: Cazuc
Website: https://www.cazuc.com
Address: 7 Mount Hill, Halstead, Essex, CO9 1AA, United Kingdom
Email: info@cazuc.com
Phone: +447403610439
Contact Form: https://www.cazuc.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your email within 1-2 business days.

Thank you for shopping with Cazuc.