Terms of service

Last updated: 13 August 2026

Welcome to Cazuc. These Terms of Service govern your use of cazuc.com and any purchases made through our website.

By accessing our website, placing an order or otherwise using our services, you agree to be bound by these Terms of Service together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any other policies made available on our website.

Nothing in these Terms of Service affects any statutory rights that you may have under applicable UK consumer law.

1. About Cazuc

Cazuc is an online retailer operating as a sole trader in the United Kingdom.

Head Office: 7 Mount Hill, Halstead, Essex, CO9 1AA, United Kingdom

Email: info@cazuc.com
Phone: +44 740 361 0439
Website: cazuc.com

Our warehouse and return facility is located separately from our Head Office.

Warehouse / Return Address:
Rhosili Rd, Northampton, NTH NN4 7JE, United Kingdom

2. Scope of These Terms

These Terms apply to:

• Your use of cazuc.com;
• Your browsing of products and content;
• Orders placed through our website;
• Payments made through our website;
• Delivery of products;
• Returns, refunds and exchanges; and
• Communications between you and Cazuc relating to our products and services.

3. Eligibility to Purchase

Our website and products are intended for adults who are legally capable of entering into a binding contract.

By placing an order with us, you confirm that:

• You are legally capable of entering into a binding contract;
• The information you provide is accurate and complete;
• You are authorised to use the payment method provided; and
• You are purchasing products for lawful purposes.

We do not intentionally sell products to children.

4. Product Information

We aim to ensure that product descriptions, images, specifications, dimensions, colours, prices and other product information displayed on cazuc.com are accurate and up to date.

However, minor differences may occur due to:

• Screen and display settings;
• Lighting and photography;
• Manufacturing tolerances;
• Packaging updates; or
• Other non-material product variations.

We will not intentionally present products in a misleading way.

Where a material error is discovered in a product description or other important product information before dispatch, we may contact you to provide the correct information and, where appropriate, allow you to confirm or cancel the order.

5. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve it.

If a product becomes unavailable after you place an order, we may:

• Contact you with an appropriate alternative where available; or
• Cancel the affected item and issue an appropriate refund.

We will not substitute a materially different product without your agreement.

6. Prices

All prices displayed on cazuc.com are shown in Pounds Sterling (GBP) unless otherwise stated.

The price applicable to your order is the price displayed during checkout, subject to correction of obvious pricing errors.

We may change product prices at any time, but changes will not normally affect an order that has already been accepted by us.

Where applicable, taxes and other mandatory charges will be presented in accordance with applicable UK law.

7. Pricing Errors

We take reasonable care to ensure that our prices are accurate.

If an obvious pricing error occurs, we may contact you before dispatch to explain the error and give you the opportunity to purchase the product at the correct price.

If you do not wish to proceed at the corrected price, or if we are unable to contact you, we may cancel the affected order and refund any amount already paid.

Nothing in this section limits any rights you may have under applicable consumer law.

8. Placing an Order

To place an order, you must provide the information required during checkout, including your:

• Name;
• Contact information;
• Delivery address;
• Billing information where required; and
• Valid payment method.

You are responsible for checking your order carefully before submitting it.

Please ensure that your delivery address and contact details are accurate. Incorrect information may result in delivery delays or failed delivery.

9. Order Acknowledgement and Acceptance

After you place an order, you may receive an automated order confirmation or acknowledgement.

An automated acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

Your order may be subject to:

• Payment authorisation;
• Product availability;
• Fraud and security checks;
• Verification of order information; and
• Our ability to fulfil and deliver the order.

A contract for the sale of goods is formed when we accept your order in accordance with our order-processing procedures.

10. Right to Refuse or Cancel an Order

We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• There is an obvious pricing or product information error;
• Payment cannot be authorised;
• We reasonably suspect fraud or unauthorised activity;
• The delivery address falls outside our delivery area;
• The order breaches these Terms; or
• We are otherwise unable to fulfil the order.

If we cancel an order after payment has been taken, we will issue an appropriate refund to the original payment method.

11. Customer Order Cancellation

If you wish to cancel an order before dispatch, please contact us as soon as possible at:

info@cazuc.com

We will try to cancel the order before it is processed or dispatched.

If the order has already been dispatched, cancellation before delivery may no longer be possible. You may still be able to return the item after delivery in accordance with our Refund & Return Policy and your statutory rights.

12. Payments

We accept payment methods made available through our checkout, which may include:

• American Express;
• Apple Pay;
• Diners Club;
• Discover;
• Google Pay;
• JCB;
• Mastercard;
• PayPal; and
• Visa.

Available payment methods may vary depending on your device, payment provider or checkout configuration.

Payment transactions may be processed by third-party payment providers. Their separate terms, security controls and privacy practices may apply.

13. Payment Authorisation

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We may delay or cancel an order if:

• Payment is declined;
• The payment provider does not authorise the transaction;
• We reasonably suspect unauthorised or fraudulent use; or
• Additional verification is reasonably required.

14. Shipping Area

Cazuc currently sells and delivers products within our supported delivery areas in the United Kingdom.

We currently do not deliver to:

• Northern Ireland;
• Channel Islands;
• Isle of Man; or
• Highlands and Islands locations that fall outside our supported delivery area.

Orders placed for unsupported delivery locations may be cancelled and refunded.

15. Shipping Costs

Cazuc currently offers free standard shipping on eligible orders within our supported UK delivery area.

Any applicable delivery charge will be clearly shown before an order is submitted.

16. Processing and Delivery Times

Our normal order processing time is:

1–4 business days

Our estimated transit time after dispatch is:

7–12 business days

Our estimated total delivery timeframe is therefore:

8–16 business days

Our normal order cut-off time is:

5:00 PM GMT

Orders placed after the cut-off time may begin processing on the next business day.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

17. Delivery Carriers

Depending on the order, destination and fulfilment arrangements, delivery may be carried out by:

• Royal Mail;
• Evri;
• FedEx; or
• Another suitable delivery provider where necessary.

18. Delivery Delays

If a delivery is delayed, please contact us at:

info@cazuc.com

We will investigate the order and provide appropriate assistance.

Nothing in these Terms limits any delivery rights or remedies available to you under applicable UK consumer law.

19. Incorrect Delivery Information

You are responsible for providing a complete and accurate delivery address.

If you notice an error in your delivery information, please contact us as soon as possible.

We will attempt to update the information before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment or has been dispatched.

We will not seek to exclude liability where applicable law makes us responsible for the delivery issue.

20. Risk and Ownership

Responsibility for goods will pass in accordance with applicable UK consumer law.

Where you are acting as a consumer and we arrange delivery, we remain responsible for the goods until they are delivered to you, or to a person identified by you to take possession of them, except where applicable law provides otherwise.

Ownership of the goods normally passes once we have received full payment and the goods have been delivered.

21. Returns, Refunds and Exchanges

We offer a 30-day return period from the date you receive your order, subject to the conditions of our Refund & Return Policy.

We accept returns for defective and non-defective products.

For change-of-mind returns, the customer is responsible for return shipping costs.

Where an item is damaged, defective, incorrect or not as described, Cazuc will cover reasonable return shipping costs in accordance with our Refund & Return Policy and applicable law.

We accept exchanges, subject to product availability and the terms of our Refund & Return Policy.

We do not charge restocking fees.

Eligible refunds are normally processed within 7 business days after inspection of the returned item, subject always to any mandatory statutory refund deadlines.

22. Faulty, Damaged or Incorrect Goods

Goods supplied by Cazuc must meet the standards required by applicable UK consumer law.

If a product is faulty, damaged, incorrect, not as described, not of satisfactory quality or otherwise fails to meet applicable legal requirements, please contact us.

Depending on the circumstances and your statutory rights, an appropriate remedy may include:

• Repair;
• Replacement;
• Exchange;
• Price reduction;
• Partial refund; or
• Full refund.

Nothing in these Terms restricts your statutory rights under the Consumer Rights Act 2015. UK consumer law provides statutory protections relating to goods supplied under consumer contracts.

23. Promotions and Discount Codes

From time to time, we may offer promotional discounts, coupon codes or special offers.

Unless otherwise stated:

• Promotions are subject to availability;
• Discount codes cannot normally be exchanged for cash;
• Only one discount may be used per order unless otherwise stated;
• Promotions may have specific eligibility conditions or expiry dates; and
• We may withdraw or modify a promotion before an order is placed.

Any specific promotional conditions displayed with an offer will form part of the applicable terms for that promotion.

24. Accounts

Where customer account functionality is available, you are responsible for maintaining the confidentiality of your login information.

You must provide accurate account information and should notify us if you become aware of unauthorised access to your account.

We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud or address misuse of our website.

25. Acceptable Use of Our Website

You must not use cazuc.com:

• For unlawful or fraudulent purposes;
• To interfere with the operation or security of the website;
• To introduce malware, viruses or malicious code;
• To gain unauthorised access to systems or accounts;
• To scrape, extract or misuse website data in an unlawful manner;
• To impersonate another person; or
• To infringe the rights of Cazuc or any third party.

26. Intellectual Property

Unless otherwise stated, the content available on cazuc.com, including text, website design, graphics, logos, product presentation and other original materials, is owned by or licensed to Cazuc and is protected by applicable intellectual property laws.

You may use our website for personal and lawful shopping purposes.

You may not reproduce, distribute, commercially exploit or modify our protected content without permission, except where permitted by law.

27. Third-Party Services and Links

Our website may use or contain links to third-party services, including payment providers, delivery providers, analytics services and other technology providers.

Third-party websites and services may be governed by their own terms and privacy policies.

We are not responsible for the content or operation of third-party websites that we do not control, except to the extent that applicable law provides otherwise.

28. Shopify

Our online store is operated using Shopify's e-commerce platform.

Shopify provides technology that enables us to operate the website, display products and process orders.

Your use of certain checkout, payment or platform functions may also involve Shopify and its service providers.

29. Privacy and Personal Information

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy and in accordance with applicable UK data protection law.

30. Marketing Communications

Where permitted by law, we may send marketing communications to customers or subscribers.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the message or by contacting:

info@cazuc.com

31. Our Responsibility to You

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms is intended to exclude or limit liability for:

• Death or personal injury caused by negligence where liability cannot legally be excluded;
• Fraud or fraudulent misrepresentation;
• Breach of statutory rights that cannot legally be excluded; or
• Any other liability that cannot be excluded or limited under applicable law.

For consumers, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

32. Business Losses

Our website is intended primarily for consumer purchases.

If you use products or our website for commercial, business or resale purposes, different legal considerations may apply.

Nothing in this section limits liability that cannot lawfully be limited or excluded.

33. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, except where applicable law provides otherwise.

Such circumstances may include:

• Severe weather;
• Transport disruption;
• Carrier disruption;
• Industrial action;
• Natural disasters;
• Government action;
• Major telecommunications or internet failures; or
• Other events that we could not reasonably prevent.

Where such an event materially affects your order, we will take reasonable steps to minimise disruption and communicate with you where appropriate.

34. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in:

• Our business operations;
• Our website or services;
• Applicable laws or regulations;
• Payment or delivery arrangements; or
• Other operational requirements.

The updated Terms will be published on cazuc.com with a revised "Last updated" date.

Changes will not retrospectively remove statutory rights or contractual rights that have already arisen.

35. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

36. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

37. Entire Agreement

These Terms, together with our applicable website policies and information provided to you in connection with an order, form the terms governing your use of our website and purchases from Cazuc.

Nothing in this section excludes liability for fraud, fraudulent misrepresentation or any other matter that cannot legally be excluded.

38. Governing Law

These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer, nothing in these Terms deprives you of any mandatory rights or protections available under applicable law.

39. Disputes

If you have a complaint or dispute, please contact us first so that we can try to resolve the matter.

You may contact us at:

info@cazuc.com

Nothing in these Terms restricts your right to pursue any remedy or dispute-resolution option available to you under applicable law.

40. Contact Us

If you have questions about these Terms of Service, please contact:

Store Name: Cazuc
Email: info@cazuc.com
Phone: +44 740 361 0439

Head Office: 7 Mount Hill, Halstead, Essex, CO9 1AA, United Kingdom

Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT)

Response Time: We aim to respond to all inquiries within 1-2 business days.

41. Statutory Rights

These Terms of Service are intended to operate alongside your rights under applicable UK consumer protection law.

Nothing in these Terms is intended to exclude, restrict or replace any statutory rights that cannot legally be excluded.

If any provision of these Terms conflicts with a mandatory consumer right, the applicable statutory right will take precedence.