Refund policy
Last updated: 13 August 2026
At Cazuc, we want you to be satisfied with your purchase. This Refund & Return Policy explains how returns, exchanges and refunds are handled for orders placed through cazuc.com.
We offer a 30-day return period from the date you receive your order.
This policy is in addition to your statutory rights under applicable UK consumer law. Nothing in this policy is intended to exclude, restrict or replace any rights that cannot legally be excluded.
1. Return Period
You have 30 days from the date you receive your order to request a return.
To request a return, please contact us within the 30-day return period:
Email: info@cazuc.com
Phone: +44 740 361 0439
Please provide your order number and the reason for your return so that we can provide the appropriate return instructions.
2. Return Eligibility
We accept returns for both defective and non-defective products.
For change-of-mind returns under our 30-day return policy, the item should:
- Be unused and in its original condition;
- Include all parts, accessories and components originally supplied;
- Be returned in its original packaging where reasonably possible; and
- Include sufficient information for us to identify your order.
We currently do not exclude any products that we sell from our 30-day return policy.
These conditions do not limit your statutory rights where an item is faulty, damaged, incorrect, not as described or otherwise does not conform to the contract.
3. How to Start a Return
Before returning an item, please contact our customer support team:
Email: info@cazuc.com
Phone: +44 740 361 0439
Please provide:
- Your order number;
- Your full name;
- The product you wish to return; and
- The reason for the return.
If your item is damaged, defective or incorrect, we may ask you to provide photographs or other reasonable information to help us assess the issue.
We will then provide you with the appropriate return instructions.
4. Return Address
Please send approved returns to:
Cazuc Returns
Rhosili Rd, Northampton, NTH NN4 7JE, United Kingdom
This is our warehouse and return address and is separate from our Head Office.
We recommend keeping your proof of postage or other evidence of return until your return and refund have been completed.
5. Return Shipping Costs
Change of Mind / Buyer's Remorse
If you return an item because you changed your mind, ordered the wrong item or otherwise no longer want the product, you are responsible for the cost of returning the item to us.
The return shipping cost will depend on the carrier and service you choose.
We do not charge any additional return handling or restocking fee.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incorrect or not as described, Cazuc will cover the reasonable cost of returning the item.
Please contact us before returning the item so that we can provide the appropriate instructions and, where applicable, arrange the return or reimburse reasonable return shipping costs.
6. Damaged, Defective or Incorrect Products
Please inspect your order after delivery and contact us as soon as reasonably possible if your item is damaged, defective, incorrect or not as described.
Depending on the circumstances and your rights under applicable UK consumer law, an appropriate remedy may include:
- A replacement;
- An exchange;
- A repair where appropriate;
- A full refund; or
- A partial refund where permitted and appropriate.
Cazuc will cover reasonable return shipping costs where the goods are faulty, damaged, incorrect or not as described.
7. Exchanges
We accept exchanges within our 30-day return period, subject to product availability and the conditions of this policy.
To request an exchange, please contact:
Please include your order number and details of the product you would like to exchange.
If the exchange is required because the item you received is damaged, defective, incorrect or not as described, Cazuc will cover reasonable return shipping costs.
For exchanges requested because of a change of mind or customer preference, the customer is responsible for the return shipping cost.
8. Restocking Fees
We do not charge any restocking fees.
9. Refunds
Once your returned item has been received, we will inspect it and notify you where necessary regarding the outcome of the return.
Eligible refunds are normally processed within 7 business days after we inspect the returned item.
Where applicable UK consumer law requires a refund to be provided within a particular statutory timeframe, we will comply with that requirement.
Approved refunds will normally be issued to the original payment method used for the purchase, unless another method is expressly agreed and legally permitted.
Once a refund has been issued by Cazuc, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
Any processing time imposed by your financial institution or payment provider is outside our control.
10. Original Shipping Charges
Cazuc currently provides free standard shipping for eligible orders within our UK delivery area.
Where applicable UK consumer law requires the refund of any delivery charges paid by a customer, we will refund the amount required by law.
11. Missing or Delayed Refunds
If we have confirmed that your refund has been issued but you have not yet received it, please first check with your bank, card issuer or payment provider, as their processing times may vary.
If you still have not received your refund after allowing a reasonable processing period, please contact us at:
12. Order Issues
If you receive the wrong product, an incomplete order, or an item that arrives damaged, please contact us as soon as reasonably possible.
When contacting us, please include:
- Your order number;
- A description of the issue; and
- Photographs where reasonably necessary to show the problem.
We will review the issue and provide an appropriate solution in accordance with this policy and applicable UK consumer law.
13. Order Cancellation Before Dispatch
If you need to cancel your order, please contact us as soon as possible at info@cazuc.com.
We will make every reasonable effort to cancel the order before it is dispatched. However, once an order has been processed or shipped, we may be unable to cancel it.
If your order has already been dispatched, you may request a return after receiving it in accordance with the terms of this Refund & Return Policy
14. Your Statutory Rights
Our 30-day return policy is provided in addition to your rights under applicable UK consumer protection law.
Nothing in this Refund & Return Policy is intended to exclude, restrict or replace any statutory rights that cannot legally be excluded.
If any provision of this policy conflicts with a mandatory right available to you under applicable UK law, your statutory rights will apply.
15. Contact Information
If you have questions about a return, refund or exchange, please contact:
Store Name: Cazuc
Email: info@cazuc.com
Phone: +44 740 361 0439
Head Office: 7 Mount Hill, Halstead, Essex, CO9 1AA, United Kingdom
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT)
Response Time: We aim to respond to all inquiries within 1-2 business days.