Shipping policy

Last updated: 13 August 2026

Thank you for shopping with Cazuc. This Shipping Policy explains where we deliver, our processing times, estimated transit times, shipping costs and what to do if there is a problem with your delivery.

This policy applies to orders placed through cazuc.com.

1. Shipping Area

Cazuc currently delivers to eligible addresses within the United Kingdom.

We currently do not ship to:

Northern Ireland;
Channel Islands;
Isle of Man; or
Highlands and Islands locations outside our supported delivery area.

If an order is placed using an address outside our supported delivery area, we may be unable to fulfil the order. Where payment has already been taken, an appropriate refund will be issued.

2. Shipping Cost

We offer free standard shipping on eligible orders within our supported UK delivery area.

There is no standard shipping charge added to eligible orders at checkout.

Any delivery charge that may apply to a particular order will be clearly displayed before you complete your purchase.

3. Order Processing Time

Our normal order processing time is:

1–4 business days

Processing time begins once your order has been successfully placed and payment has been authorised.

During processing, your order may be:

Verified;
Prepared for fulfilment;
Packed; and
Transferred to the delivery carrier.

Processing time is separate from the transit time shown below.

4. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM GMT

Orders placed after 5:00 PM GMT may begin processing on the next business day.

Orders placed on non-business days may also begin processing on the next available business day.

5. Transit Time

Once your order has been processed and dispatched, our estimated transit time is:

7–12 business days

Transit time is the estimated period between dispatch from our fulfilment operation and delivery to the customer.

6. Total Estimated Delivery Time

Our estimated total delivery timeframe is:

8–16 business days

This consists of:

Processing time: 1–4 business days; and
Transit time: 7–12 business days.

Delivery estimates are provided in good faith based on our normal fulfilment and carrier performance.

They are estimates and not guaranteed delivery dates unless we expressly agree otherwise.

7. Business Days

For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding public and bank holidays that may affect fulfilment or carrier operations.

Weekends and applicable public holidays are not normally counted as business days when calculating our processing and transit estimates.

8. Fulfilment

Cazuc uses a fulfilment warehouse to help prepare, process and dispatch customer orders.

Our warehouse and return facility is separate from our Head Office.

Warehouse / Return Address:
Rhosili Rd, Northampton, NTH NN4 7JE, United Kingdom

The warehouse address above is used for fulfilment and approved returns.

9. Delivery Carriers

Depending on the order, delivery location and operational requirements, orders may be delivered using:

Royal Mail;
Evri;
FedEx; or
Another suitable delivery provider where reasonably necessary.

The carrier used for a particular order may vary depending on the product, destination, package characteristics and fulfilment requirements.

10. Order Confirmation

After placing an order, you will normally receive an order confirmation at the email address provided during checkout.

Please review your order details carefully and contact us as soon as possible if you notice an error in your:

Name;
Delivery address;
Contact information; or
Products ordered.

11. Shipping Confirmation and Tracking

Where tracking information is available, we may send you a shipping confirmation containing your tracking details after your order has been dispatched.

You can monitor your package’s journey on our Track My Order page.

Tracking information may take some time to become active after the carrier receives the parcel.

If you have received a tracking number but it is not showing an update immediately, please allow the carrier reasonable time to register the shipment in its system.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery information carefully before completing checkout.

If you notice an error after placing an order, contact us as soon as possible:

Email: info@cazuc.com
Phone: +44 740 361 0439

We will try to update your delivery information before the order is dispatched, but changes may no longer be possible once the order has entered fulfilment or has been handed to the carrier.

13. Incorrect or Incomplete Addresses

If an order cannot be delivered because the delivery address provided by the customer is incorrect or incomplete, please contact us so that we can investigate the available options.

Any additional cost arising solely from incorrect information supplied by the customer may be the customer's responsibility where permitted by law and where the cost has been clearly communicated.

Nothing in this section limits any statutory rights or any responsibility Cazuc has where the delivery problem was caused by us or our delivery arrangements.

14. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes of delay may include:

High order volumes;
Carrier disruption;
Severe weather;
Public or bank holidays;
Transport disruption;
Address problems;
Security or payment verification;
Unexpected fulfilment issues; or
Other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will take reasonable steps to assist you and provide available information.

Nothing in this policy limits your rights under applicable UK consumer law where goods are not delivered within an agreed or legally required timeframe.

15. Order Not Received

If your order has not arrived within the estimated delivery timeframe, please contact us at:

info@cazuc.com

Please provide your order number so that we can investigate the shipment with the fulfilment provider or delivery carrier.

Depending on the circumstances, we may:

Check the tracking information;
Contact the carrier;
Confirm the delivery address;
Arrange an appropriate replacement where applicable; or
Provide an appropriate refund where required.

16. Lost Parcels

If a parcel is confirmed as lost during delivery, please contact us so that we can investigate and provide an appropriate resolution.

Where Cazuc arranged the delivery, we will handle the matter in accordance with applicable UK consumer law.

Depending on the circumstances, an appropriate resolution may include a replacement or refund.

17. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number;
A description of the damage; and
Photographs of the product and packaging where reasonably necessary to help us investigate the issue.

Where an item is damaged, defective or otherwise does not conform to the contract, we will provide an appropriate remedy in accordance with our Refund & Return Policy and applicable UK consumer law.

18. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us at:

info@cazuc.com

Cazuc will be responsible for reasonable return shipping costs for an incorrect item supplied by us.

Please do not arrange a return before contacting us so that we can provide the correct return instructions.

19. Failed Delivery Attempts

If a carrier is unable to complete delivery, it may:

Attempt delivery again;
Leave delivery instructions;
Redirect the parcel to an appropriate collection point; or
Return the parcel to the sender.

The options available will depend on the carrier and delivery circumstances.

Please follow any instructions provided by the carrier or contact us if you require assistance.

20. Parcels Returned to Sender

A parcel may be returned to us or our fulfilment provider if, for example:

The delivery address is incomplete;
The address cannot be located;
Delivery attempts are unsuccessful;
The parcel is not collected where collection is required; or
The carrier is otherwise unable to complete delivery.

If your parcel is returned to sender, please contact us so that we can review the circumstances and advise you of the available options.

Any refund or re-delivery will be handled in accordance with the circumstances, our applicable policies and UK consumer law.

21. Delivery to a Safe Place or Another Person

Where you instruct a carrier to leave a parcel in a particular safe place, with a neighbour or with another person, the delivery may be completed according to those instructions.

Please ensure that any delivery preference you provide is appropriate and secure.

Nothing in this section removes any rights that cannot legally be excluded.

22. Changes to an Order After Dispatch

Once an order has been dispatched, we may not be able to:

Change the delivery address;
Change the delivery method;
Add or remove products; or
Cancel the shipment before delivery.

If you no longer want the order after it has been dispatched, you may still be able to return it after delivery in accordance with our Refund & Return Policy and your statutory rights.

23. Order Cancellation Before Dispatch

If you wish to cancel an order before dispatch, please contact us immediately at:

info@cazuc.com

We will try to cancel the order before it is processed or dispatched.

If the order has already been dispatched, cancellation before delivery may no longer be possible, but you may still return the item after delivery in accordance with our Refund & Return Policy and applicable UK consumer law.

24. Returns

We offer a 30-day return period from the date you receive your order.

For full information regarding:

Return eligibility;
Change-of-mind returns;
Defective or incorrect products;
Return shipping costs;
Exchanges; and
Refund processing;

please refer to our Refund & Return Policy.

25. Our Responsibility for Delivery

Where Cazuc arranges delivery to a consumer, responsibility for the goods remains subject to applicable UK consumer law.

We will not seek to exclude responsibility for loss, damage or non-delivery where applicable law makes Cazuc responsible.

26. Statutory Delivery Rights

Our estimated delivery timeframe is 8–16 business days.

These delivery estimates operate alongside your statutory rights under applicable UK consumer law.

Nothing in this Shipping Policy is intended to exclude, restrict or replace any right that cannot legally be excluded.

Where applicable law gives you a right to cancel an order or obtain a refund because goods have not been delivered as required, that statutory right will apply.