Privacy policy
Last updated: 13 August 2026
Cazuc respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit cazuc.com, purchase from us, contact us, subscribe to our marketing communications or otherwise interact with our services.
We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR).
1. Who We Are
Cazuc is an online retailer operating as a sole trader in the United Kingdom.
For the purposes of applicable UK data protection law, Cazuc is responsible for determining how and why your personal information is processed in connection with our store.
Head Office: 7 Mount Hill, Halstead, Essex, CO9 1AA, United Kingdom
Email: info@cazuc.com
Phone: +44 740 361 0439
Website: cazuc.com
2. Personal Information We Collect
Depending on how you interact with Cazuc, we may collect the following categories of personal information.
Identity Information
- Full name;
- Billing name;
- Shipping recipient name; and
- Account information where customer accounts are available.
Contact Information
- Email address;
- Telephone number;
- Billing address;
- Shipping address; and
- Other contact details you provide to us.
Order and Transaction Information
- Products purchased;
- Order number;
- Order value;
- Payment status;
- Shipping and delivery information;
- Returns, exchanges and refunds;
- Customer service records; and
- Purchase history.
Payment Information
Payments on our website are processed through third-party payment providers.
Depending on the payment method selected, these may include:
- American Express;
- Apple Pay;
- Diners Club;
- Discover;
- Google Pay;
- JCB;
- Mastercard;
- PayPal; and
- Visa.
We do not normally receive or store your complete payment card number, security code or full payment credentials. These are processed by the relevant payment service provider in accordance with its own security and privacy practices.
Technical and Device Information
When you use our website, we may automatically collect information such as:
- IP address;
- Device type;
- Browser type and version;
- Operating system;
- Approximate location derived from technical information;
- Pages viewed;
- Products viewed;
- Referring website or source;
- Date and time of visits;
- Website interactions;
- Cookie identifiers; and
- Similar online identifiers.
Marketing Information
Where applicable, we may collect:
- Your email marketing preferences;
- Your advertising and cookie preferences;
- Information about whether you opened or interacted with marketing communications; and
- Information about your interactions with our advertisements.
Customer Service Information
If you contact us, we may collect information contained in your communications with us, including emails, messages, photographs, return requests, complaints and other information necessary to resolve your enquiry.
3. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order;
- When you contact our customer support team;
- When you request a return, refund or exchange;
- When you subscribe to marketing communications;
- When you create or use a customer account, where available;
- Automatically through cookies and similar technologies;
- Through Shopify and applications used to operate our store;
- Through payment providers;
- Through delivery and fulfilment providers;
- Through analytics providers; and
- Through advertising platforms where permitted by law.
4. How We Use Your Personal Information
We may use your personal information for the following purposes.
Processing and Fulfilling Orders
We use your information to:
- Process your order;
- Confirm your purchase;
- Process payments;
- Prepare and dispatch products;
- Provide shipping and delivery information;
- Manage returns, refunds and exchanges; and
- Communicate with you about your order.
Customer Support
We use your information to answer questions, investigate problems, handle complaints and provide customer service.
Fraud Prevention and Security
We may use personal information to:
- Detect and prevent fraudulent transactions;
- Protect our customers and business;
- Prevent misuse of our website;
- Maintain website and account security; and
- Investigate suspicious activity.
Legal and Regulatory Compliance
We may process information where necessary to:
- Comply with applicable laws and regulations;
- Maintain accounting and tax records;
- Respond to lawful requests from public authorities;
- Establish, exercise or defend legal claims; and
- Meet other legal obligations that apply to our business.
Improving Our Store
We may analyse website and customer activity to understand how visitors use cazuc.com and to improve our website, products, customer experience and business operations.
Marketing
Where permitted by law, we may use your information to send you information about Cazuc products, promotions, offers and other marketing communications.
You can unsubscribe from email marketing at any time by using the unsubscribe link contained in our marketing emails or by contacting us at info@cazuc.com.
Advertising and Measurement
Subject to your cookie and privacy choices, we may use advertising and analytics technologies to:
- Measure website traffic;
- Understand how customers interact with our website;
- Measure advertising performance;
- Understand which advertisements lead to purchases or other actions;
- Improve our marketing campaigns; and
- Show relevant advertisements where permitted by law.
5. Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We process personal information where it is necessary to enter into or perform a contract with you.
For example, we need your name, delivery address and contact information to process and deliver your order.
Legal Obligation
We process information where necessary to comply with a legal obligation, including tax, accounting and consumer-protection requirements.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
These interests may include:
- Operating and improving our online store;
- Providing customer service;
- Preventing fraud;
- Protecting our website and business;
- Understanding business performance; and
- Establishing or defending legal claims.
Consent
Where required, we rely on your consent for activities such as certain marketing communications, advertising cookies, analytics technologies or similar tracking technologies.
Where processing is based on consent, you can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Shopify
Our online store is hosted and operated using Shopify.
Shopify provides the e-commerce technology that allows us to display products, process orders and operate cazuc.com.
As part of providing these services, Shopify may process personal information relating to customers and website visitors on our behalf or in accordance with its own applicable responsibilities.
Shopify may use infrastructure, service providers and systems located in countries outside the United Kingdom.
7. Payment Providers
When you make a payment, your payment information is processed by the payment provider associated with the payment method you choose.
These providers may process information such as:
- Your name;
- Billing details;
- Payment credentials;
- Transaction information;
- Device or security information; and
- Information used for fraud prevention.
Payment providers process personal information in accordance with their own privacy policies and applicable legal obligations.
8. Fulfilment and Delivery Providers
We use a fulfilment warehouse and delivery service providers to process and deliver customer orders.
We may share the information necessary to fulfil and deliver your order, including:
- Your name;
- Shipping address;
- Telephone number;
- Email address where required for delivery notifications;
- Order information; and
- Delivery instructions.
Our delivery providers may include:
- Royal Mail;
- Evri; and
- FedEx.
We only provide fulfilment and delivery partners with information reasonably necessary to process and deliver your order.
9. Google Analytics and Google Advertising
We use Google services, which may include Google Analytics and Google Ads, to help us understand website usage and measure the effectiveness of our advertising.
Subject to your consent where required, these technologies may collect information such as:
- Your IP address;
- Device and browser information;
- Website activity;
- Pages and products viewed;
- Interactions with advertisements;
- Purchase or conversion events; and
- Cookie or advertising identifiers.
Google may process this information in accordance with its own privacy policies and may use servers or service providers located outside the United Kingdom.
Where consent is legally required for non-essential analytics or advertising technologies, these technologies should not be activated until the relevant consent has been obtained.
10. Email Marketing
If you subscribe to receive marketing communications from Cazuc, we may use your email address and related information to send you promotional messages.
Where consent is required, we will send such communications only after obtaining the appropriate permission.
You can stop receiving marketing emails at any time by:
- Clicking the unsubscribe link in a marketing email; or
- Emailing us at info@cazuc.com.
We may still send non-marketing communications that are necessary to manage your order or our relationship with you, such as order confirmations, delivery updates, return information and important service messages.
11. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website.
We may use cookies for purposes including:
- Operating essential website functions;
- Maintaining shopping cart functionality;
- Remembering customer preferences;
- Improving website security;
- Measuring website performance;
- Analytics;
- Advertising measurement; and
- Marketing and personalisation where permitted.
Essential cookies may be used where necessary for our website to function.
Where required by UK law, non-essential cookies and similar technologies used for analytics, advertising or marketing will be used only after you have provided the appropriate consent.
You can manage your cookie choices through the cookie consent controls available on our website and through your browser settings.
12. Who We Share Personal Information With
We may share personal information with carefully selected third parties where reasonably necessary for the purposes described in this policy.
These may include:
- Shopify and e-commerce service providers;
- Payment processors;
- Our fulfilment warehouse;
- Royal Mail, Evri, FedEx and other delivery providers;
- Website hosting and technology providers;
- Analytics providers;
- Advertising providers, including Google;
- Email marketing service providers;
- Fraud prevention and security providers;
- Professional advisers such as accountants or legal advisers;
- Government, regulatory or law enforcement authorities where legally required; and
- Other parties where necessary to establish, exercise or defend legal claims.
We do not sell personal information to third parties for monetary payment.
13. International Transfers
Some of the companies that provide services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
Depending on the circumstances, appropriate safeguards may include:
- Transfers to countries recognised as providing an adequate level of protection;
- Approved contractual safeguards;
- UK international data transfer mechanisms; or
- Another lawful transfer mechanism permitted under UK data protection law.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention and regulatory requirements.
The length of time information is retained may depend on:
- The type of information;
- The purpose for which it is used;
- Whether we have an ongoing relationship with you;
- Applicable legal or accounting requirements;
- Whether information is required to resolve a dispute; and
- Whether information is necessary to establish or defend legal claims.
When personal information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it, subject to applicable legal obligations.
15. How We Protect Your Information
We take appropriate technical and organisational measures designed to protect personal information from:
- Unauthorised access;
- Unauthorised disclosure;
- Loss;
- Alteration;
- Misuse; and
- Destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
16. Your Data Protection Rights
Depending on the circumstances and subject to applicable legal conditions or exemptions, UK data protection law may give you rights including:
Right of Access
You may request information about the personal information we hold about you and request a copy of that information.
Right to Rectification
You may ask us to correct personal information that is inaccurate or complete information that is incomplete.
Right to Erasure
You may ask us to delete your personal information in certain circumstances.
Right to Restrict Processing
You may ask us to restrict how we use your personal information in certain circumstances.
Right to Object
You may object to certain uses of your personal information, including certain processing based on legitimate interests and direct marketing.
Right to Data Portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.
Right to Withdraw Consent
Where we rely on your consent, you may withdraw that consent at any time.
To exercise your rights, please contact:
Email: info@cazuc.com
We may need to request reasonable information from you to verify your identity before responding to a data protection request.
17. Direct Marketing Rights
You have the right to object to the use of your personal information for direct marketing at any time.
You can unsubscribe from marketing emails by using the unsubscribe link included in the message or contacting us at:
18. Children
Cazuc does not intentionally sell products or provide services to children.
Our website and services are intended for adults who are able to enter into a legally binding purchase contract.
We do not knowingly collect personal information directly from children for marketing purposes.
If you believe that a child has provided personal information to us inappropriately, please contact us at info@cazuc.com.
19. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations or data-processing practices.
When we make changes, we will publish the updated Privacy Policy on cazuc.com and update the "Last updated" date at the top of this page.
21. Complaints
If you have concerns about how we use your personal information, we encourage you to contact us first so that we can investigate and address your concerns.
You also have the right to make a complaint to the UK's independent data protection regulator, the Information Commissioner's Office (ICO), where applicable.
22. Contact Us
If you have questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:
Store Name: Cazuc
Email: info@cazuc.com
Phone: +44 740 361 0439
Head Office: 7 Mount Hill, Halstead, Essex, CO9 1AA, United Kingdom
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT)
Response Time: We aim to respond to all inquiries within 1-2 business days.